Do you have a Relatives’ Response Team? Is there a designated team leader? Does the team know what to do in an emergency?
Key relatives’ response functions
What do you need to develop an effective relatives’ response capability?
A team structured around the key functions of taking calls, welfare/ admin/ data management and making calls will help to define roles and reduce stress
Assigning roles best suited to those with empathy and life experience and calling on 'peer supporters' to reinforce HR staff
Empowering HR staff and 'peer supporters' with defined structures and processes is essential to ensuring that a business is resilient and can respond to the human dimension of a crisis or emergency in a timely and confident way