Ri'ziliens Essentials - Relatives’ Response

Do you have a Relatives’ Response Team? Is there a designated team leader? Does the team know what to do in an emergency?


Key relatives’ response functions

What do you need to develop an effective relatives’ response capability?

  • A team structured around the key functions of taking calls, welfare/ admin/ data management and making calls will help to define roles and reduce stress

  • Assigning roles best suited to those with empathy and life experience and calling on 'peer supporters' to reinforce HR staff

  • Empowering HR staff and 'peer supporters' with defined structures and processes is essential to ensuring that a business is resilient and can respond to the human dimension of a crisis or emergency in a timely and confident way

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